Must reside and be able to legally work in Canada Located on Nova Scotia’s picturesque South Shore, White Point is a quintessential beachfront holiday experience – all year round. The Main Lodge is the heart of the property – sprawling, yet cozy, with crackling wood fires and warm, maritime hospitality. Role Summary To provide efficient service to internal & external guests. Responsibilities
Providing efficient, attentive and friendly service to the guest
Adherence to established departmental and company standards
Practices good customer relations
Quality of grooming
Quality of friendliness and sensitivity to guests’ needs
Quality of service provided
Degree of guest acceptance and satisfaction
Quality of coordinating with peers and results achieved
Requirements
Completes elements required of preventative maintenance program for grounds, including lawns, gardens, flowerbeds, walkways, parking areas on the direct resort property, power washing buildings.
Responsible for monitoring condition of outdoor equipment (benches, swings, outside games – horseshoes, shuffleboard, beach volleyball court area, playground)
Maintains the condition of the property to the established standard
Reports to work on time and in full uniform
Follows established sign in/out procedures
Has complete knowledge of all equipment required to use
Knowledge of services offered in the hotel
Follows established standards
Maintenance and cleanliness of all staff and public areas designated “grounds”
Maintenance and cleanliness equipment and storage spaces
Maintenance and organization of supplies
Greeting other staff & guests in a friendly manner
Other duties as assigned by management respecting departmental priority list
Informs manager of guest comments promptly
Appearance and Grooming
Clean uniform
Neat hairstyle
Clean fingernails
Safe footwear must be worn in all seasons
Shower daily
Use of scent free cologne / deodorant
Name tag
Jewelry to not exceed one ring and one watch. Safety gloves to cover.
Preparation for Shift
Checks with supervisor for day’s priorities
Checks requisitions for maintenance orders pertaining to grounds
Completes Engineering Daily Task Form daily (ENG022) as requested by acting Supervisor
Public and Staff Areas
Maintains all parking areas and walkways as outlined in departmental and occupational health & safety standards
Maintains cleanliness of grounds, parking areas, garbage receptacles
Storage spaces kept clean and organized
Equipment
Ensures the state of the equipment is maintained through preventative maintenance and careful use
Protects the security of the equipment with proper and secure storage after use
Follows all safety procedures required to avoid any risk to person or equipment
Use of Social Skills
Greets guests
Addresses guest
Conversing with guest
Dealing with complaints
Dealing with difficult customers
Working harmoniously with colleagues and management
Dealing with accidents to guests and staff
Orientation
Property information
Knowledge of hotel and other facilities
Knowledge of management structure
Knowledge of management’s and employee rights
Knowledge of work schedule
Knowledge of employee benefits
Knowledge of fire procedures
Knowledge of accident hazards
Knowledge of Occupational Health and Safety Regulations
Completion of Superhost program plus one-day general company orientation program
Attends department/training meetings
Member of Occupational Health and Safety Committee (one per department)
Reporting
Verbal
Maintenance requisition notes
Apply Now: Qualified interested applicants are invited to submit resumes via email to employment@whitepoint.com Benefits: This position includes a comprehensive benefit package and uniform allowance. From single subsidized staff accommodation to use of our recreation facilities to discounts in the Dining Room, there are many perks to working at White Point, than simply being at the beach every day. Check out our White Point Employee Program. White Point Beach Resort is an equal opportunity employer committed to hiring a diverse workforce. WPBR is also committed to providing accommodations for people with disabilities. Upon request by the applicant, accommodation will be provided in all parts of the hiring process.
HOW TO APPLY
Contact: employment@whitepoint.com
Address: 75 White Point #2 Road, Hunt's Point, Nova